| Frequently Asked Questions |
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I’m not sure if my order went through… A confirmation email is sent to your nominated email once the order has been successfully placed. If you did not receive this email, then it is possible that your order was not placed correctly. You can log into your New Zealand Beading Supplies account to check whether the order was submitted successfully. If you are still unsure, please email us to check if we have received it.
Where Do I find the Account details for paying using Bank Deposit?
Our bank account details can be found on the confirmation page once your order has been placed. If this page was not displayed, it is possible that your order hasn't been successfully submitted. You will receive a confirmation order once order has been place. If, by chance you did not receive this email, log into your New Zealand Beading Supplies account to check whether the order was submitted successfully. If it was, and you didn’t receive the email, simply contact us and we will provide you with the details. If the order wasn’t submitted correctly, please try again, as chances are we haven’t received your order. Please also remember to check that the confirmation email hasn’t been delivered to your junk/spam.
I would like to know if you have a shop I can visit, or if I am able to view your products at your house? We do not have a shop, as we trade only online. This way we can keep our costs to a minimum, which means cheaper beads and supplies for you! You will notice that we are substantially cheaper than Bead Stores. Unfortunately, we are also unable to provide viewings of the products at our house. Nor can we allow pickups. This is both for security and privacy reasons.
Do you offer wholesale? As you will notice from our site, our products are all priced to allow everybody to be able to benefit from our everyday low prices! However, if you are a genuine wholesale buyer and wanting to purchase large quantities of items on our site, you are more than welcome to email us to see if we can arrange a better price for you. We do our best to offer the most competitive prices. We cannot guarantee that we can offer a large discount, but we will try our best to accommodate your requirements. We do hope to offer wholesale business in the future.
Do you have a printed Catalogue? Due to the ever growing and ever changing range of products we carry, it makes it impossible to have an accurate comprehensive catalogue printed. We update our website on a daily basis, so you can be assured that if you can see it online – we have it in stock. New Items are frequently added, and items (where possible) are always kept in stock.
Am I able to place an order by phone? As we only trade online to keep costs down, we do not offer phone sales. Having the sales processed online, makes for less human error and means your order can be processed quickly and efficiently. If you aren’t confident with shopping in our online store, you are more than welcome to email your order (be sure to include an accurate description and product numbers) through to us. This may be a little slower to process, but the option is still available to you.
Can I save the contents of my cart? Unfortunately, not at this stage. We will continue to develop the facililties offered on our website, and hope to offer that in the future.
I have placed orders with you before, do you need my credit card details again? As your credit card payments are processed using a third party payment processor, Paypal, we do not receive a copy of your credit card details. This is for your security and means your payment is processed securely. This also means that each time you make a purchase and wish to pay using credit card, you will need to complete your details in Paypal.
How long will my order take to arrive? Generally, NZPost is very prompt with delivery, and most of our customers receive their order within 1 – 2 days. However, very occasionally, especially during busy times of the year, packages can take a few extra days to arrive. Very rarely have we had packages go missing in the post. We do recommend that the Courier option is used, as your order is then traceable, but you are welcome to use NZPost. We understand that our customers require their orders processed promptly. This is why at New Zealand Beading Supplies we pride ourselves on getting your order sent out to you as soon as poosible. In most cases, orders are posted the same day payment is received, so you can be assured that your order is promptly processed.
I have received my item, but it is damaged, or not as described. What should I do? Please email us as soon as you receive your order and let us know what was wrong with the order. We pride ourselves in keeping our customers happy and will do everything we can to rectify the situation. If the item you receive is faulty or not as described, you can post the item back to us and we will give you a full refund on the item (excluding postage charges). Please do not post the item back to us without first notifying us. We will give you a Goods Return number to be including when posting the item back to us. Items returned without prior notification may be subject to a 10% restocking fee.
I ordered an item, and then realised that I no longer want it. Please email us as soon as possible and let us know about it. We are happy to discuss your options with returning the product.
I have placed my order, but want to add some more items. As all orders are processed promptly, it may not be possible to add items to your order (The only instance for this will be if it has already been posted) However, please do email us, and we will do our best to accommodate your request. We also do allow for orders placed online to be combined with items purchased on Trademe, but you will need to let us know by stating in the Comments Box when processing your order, that you have items that you purchased on Trademe that you would like included with your order.
Can I combine Trademe purchases with an online order? Of course you can! We are more than happy to combine your orders. Please ensure that you notify us in the comments box when placing your order in our online store that you wish to combine with your Trademe purchases. Also, don’t forget to include your Trademe name so we can make sure we include the right items into your order! If combining your Trademe purchases with your online order, please select Bank Deposit as method of Payment. You will still be able to purchase using Paypal is you wish, but we will need to send you a revised invoice via email.
I have made a purchase through your online shop, and am going to pay by Bank Deposit. How much time do I have to make the deposit? Payment for orders placed online, unless combining with Trademe purchases, is expected within 2 business days. We understand that it may not always be possible for customers to make the deposit immediately, but would appreciate it if you could email us and let us know when the deposit will be made. Please also ensure that you include the Order Number as a reference when making the deposit and email us and let us know once the deposit has been made.
Got any questions??? Please email us using the form on the Contact Us Page |
